Most common error messages have to do with corrupted data in
your database. If you suspect this is the problem, the first
thing to do is to back up your database files. Next,
from the Main Menu, go to 'File', then 'Database
Maintenance', and run 'Repair Active Files', and 'Compact
Active Files'. Also run the 'Check for Link Problems'
option. The 'Database Maintenance' and 'Check for Link
Problems' routines should be run periodically (once a month
or so) to keep your database in good, efficient working
condition. Be sure to backup your database often as well -
preferably every day of use, using rotating media.
If you receive and error message such a 'invalid database
format' or 'unable to recognize database' or 'not a valid
Microsoft Access database', then your database is corrupted.
This can happen if you have a power outage or surge while
using the database or if your computer hard drive has
errors. You will need to restore your last good backup into
the Tenant File, by using Windows 'copy' and 'paste'
functions to copy the good database into your Tenant File
folder. Sometimes, our programming department can restore a
corrupted database for you. If you want us to try, attach
your corrupted database (TFDATAFL.MDB) to an email to
, explain the
problem, and leave your contact information. If we can
repair the corrupted database, then there will be a $60.00
service charge for the repair. There will be no charge is
the database is not repairable.
To download the Tenant File Database Repair and Inspection form for your main database, click here.
Phone Support: (512) 288-1305
HOURS: 10:00am to 2:00pm Central Standard Time MONDAY-FRIDAY
Note: You must provide a valid Phone Support Customer ID
