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How do I obtain technical support?
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| Free phone support is available for 60 days from
purchase, and email/fax/internet support is free for the
last 3 versions. You can reach W G Software
Company 10:00am to 2:00pm CST at the numbers below. Before
calling, first consult the topic in your User's Guide or
Help File. Most questions can be answered in the 'How To'
section of either. You should be in the Tenant File
Program, know your Tenant File Version (click
Help, then About) and computer operating system (ie. Windows 7, Windows 8), and have your question or error message written
down in detail. If your question involves any
transactions, print a report of the transactions, and fax
the report before calling. We cannot answer any
questions concerning Windows, operating systems, your
network system, or questions not directly involving the
Tenant File program.
Free phone support is for
SPECIFIC questions asked, and is limited to 10 minutes
per call and one call per day on busy days. Please do not
call and ask to be trained on how to use the program on the
technical support line - there are step-by-step instructions
in the 'How to' section of the User's Guide. However, if you
don't understand a specific operation after reading the
User's Guide, we will be glad to help you on that question.
If the lines are busy, and you get a recorded message during
support hours, you can leave a message and we will return
your call within 24 hours in most cases. We do not receive messages left before or after support hours. Or, you can contact
our email support by using the link above.
Other support options:
One time call: If
your free phone support has expired, you can still call on a
specific issue and get quick help. The cost is $30.00
with a maximum call duration of 15 minutes. To order, click here.
Phone
training in 30 minute sessions is available.
Tenant File Support Line: (512) 288-1305 M-F 10:00am-2:00pm CST (please have your Phone Support Customer ID ready)
Tenant File FAX Line: (512) 288-1792 anytime
Website: www.tenantfile.com
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